All trees and shrubs are guaranteed for one full year at 100% of the purchase price. All plants must be planted in the ground per instructions provided. Plants returned still in their containers are not guaranteed. If a plant is struggling give us a call and we will recommend plant Rx. (Remember to give Crape Mrytle and other deciduous plants until May before you will see signs of new growth. PATIENCE. ) Once you have determined your plant has died you can take a picture or bring back the dead plant. We will look up your purchase receipt and give you a credit for the original purchase price towards a replacement plant or another similar plant. No refunds.